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Frequently Asked Questions | Holistica Health Telehealth Services

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What are the most in-demand Telehealth services offered by Holistica Health

Holistica Health’s most in-demand telehealth services include after-hours GP consultations, online medical certificates and prescription repeats, acne treatment (including Retinoids for eligible Dermatology patients), weight loss care with GP follow-up, assessment for GLP-1 treatment eligibility and progress, hair loss therapy including DHT blocker therapies, ADHD assessments and referrals, sexual health and STI testing, erectile dysfunction therapy and quit smoking support including prescriptions.

Holistica Health provides secure video and phone consultations using encrypted software to protect your privacy. We do not offer asynchronous consultations, because real-time, clinician-led care aligns with the Australian Good Medical Practice Code of Conduct and Medical Board of Australia telehealth guidance.

Holistica Health only shares your medical information with your consent or when required by Australian regulations. With consent, relevant information may be uploaded to My Health Record and can be accessed by your regular GP if needed.

Monitored medicines like opiates and integrative medicine are recorded in the ScriptCheck portal as required by state-based real-time prescription monitoring legislation, as of June 2025. Learn more about monitored medicine. 

 
 

Yes. Every Holistica Health GP is registered with the Australian Health Practitioner Regulation Agency (AHPRA). You can verify any practitioner’s registration status on the AHPRA Practitioner Register at ahpra.gov.au. Our lead clinician, Dr. Wesam Abujalala (MBBS, Dip Derm, FACRRM), holds AHPRA registration number MED0001541660.

LegitScript is an independent verification service that confirms Holistica Health meets international standards for safe and legal online healthcare. Our LegitScript approval badge, displayed on the website, means the clinic has been reviewed for compliance with pharmacy laws, prescribing regulations, and patient safety standards.

Can I book my consultation over the phone?

No. To protect your privacy and ensure compliance, all Holistica Health appointments must be booked through our secure online platform. This allows you to review and sign the required consent forms before your telehealth consultation and confirms payment at the time of booking. Our booking system is fast, user-friendly, and helps us deliver safe, regulated specialised GP care across Australia.

Yes. You can book a Holistica Health telehealth appointment without a Medicare card. 
During booking, when you get asked to enter medicare number, just enter 0000000000 (10 zeros), line 1, and expiry 01/2030, and leave any “Health Pension” fields blank. 
Next, after confirming your booking, apply for a free Individual Healthcare Identifier (IHI) and email it to admin@holisticahealth.com.au before your consultation.
To get an IHI number, search Google for “how to apply for an IHI through myGov”.

Yes. Patients must be 18 years or older to access Holistica Health’s alternative therapy, smoking cessation, ADHD assessment and weight loss services. For all other telehealth consultations, including general GP and specialised GP dermatology care, patients of any age can be seen when clinically appropriate. A parent or legal guardian may be required for minors. Please note that alternative therapy options are available only to patients who pass the booking eligibility check, provide a specialist letter confirming the relevant medical condition, have not responded to standard treatments, have no contraindicated mental health conditions, and understand the driving regulations applicable in their state or territory. Eligibility must also meet the current TGA guidelines for prescribing monitored drugs and alternative medicine.

You can cancel your Holistica Health telehealth appointment by replying to your confirmation SMS or contacting our team. Cancellations made within 24 hours of the scheduled consultation incur the full fee, as your appointment time is reserved for you. In exceptional circumstances, a refund may be considered at the doctor’s discretion. This policy helps us protect appointment availability, especially for same-day and after-hours specialised GP care.

Yes. Holistica Health operates Australia wide via telehealth. Patients in Western Australia, Queensland, Victoria, New South Wales, South Australia, Tasmania, the ACT, and the Northern Territory can all book consultations. Our GPs are registered to practise across all Australian states and territories.

Yes. One of Holistica Health’s core goals is to improve healthcare access for Australians in regional, rural, and remote communities, including Aboriginal and Torres Strait Islander communities. All you need is a phone or internet connection. No travel required.

All appointment times are shown in Australian Western Standard Time (AWST, Perth time). We are available Monday to Sunday, 9:00am to 7:00pm AWST. When booking, the system displays the time in AWST regardless of your location.

When your GP prescribes a medication during your consultation, an electronic prescription (e-script) is generated and sent to you via SMS or email. You can present the e-script QR code or token at any Australian pharmacy to collect your medication. Some medications can also be posted to you by participating pharmacies.

If your GP identifies during the telehealth consultation that a physical examination is required, they will advise you and can provide a referral to an appropriate local provider. Your consultation fee still applies, as the clinical assessment and advice provided during the appointment have value regardless of the outcome.

Can I claim my consultations through Medicare?

Holistica Health telehealth consultations are privately billed, including medical certificates and prescriptions, and are generally not claimable through Medicare. Payment is required upfront at the time of booking. We provide a detailed receipt for every consultation. DVA patients are welcome to book, but we do not currently offer direct DVA billing or concessions. Your receipt can be submitted to DVA for potential reimbursement, depending on your eligibility.

Private health insurance may cover some Holistica Health services, depending on your insurer and level of cover. Coverage varies widely, and some Australian insurers do not currently reimburse certain telehealth consultations or management plans. We recommend checking directly with your fund before booking or lodging a claim. You will receive a detailed receipt after your consultation to support any eligible claim.

What is an ADHD assessment at Holistica Health?

An ADHD assessment at Holistica Health is a structured clinical evaluation conducted by an AHPRA registered GP via secure telehealth. The assessment is aligned with the DSM-5 diagnostic framework and covers your symptom history, daily functioning, and any coexisting conditions such as anxiety, mood disorders, or sleep difficulties. The assessment costs $350 for an initial consultation.

A GP can conduct the initial ADHD assessment, identify symptoms, and provide a provisional clinical impression. For medication prescribing (particularly stimulant medications), a psychiatrist review is required under Australian prescribing guidelines. Holistica Health fast tracks this process with a psychiatrist referral typically within 2 to 3 weeks, compared to public system waitlists that can exceed 12 months.

The initial ADHD assessment consultation typically takes 30 to 45 minutes. During this time, your GP reviews your symptom history, screens for differential diagnoses, and discusses the next steps in your assessment pathway.

ADHD (Attention Deficit Hyperactivity Disorder) and ASD (Autism Spectrum Disorder) are distinct neurodevelopmental conditions with different diagnostic criteria. Holistica Health offers separate assessments for each. An ADHD assessment focuses on attention, impulsivity, and hyperactivity symptoms. An ASD assessment evaluates social communication, behaviour patterns, and sensory processing. Both initial assessments are $350.

Yes. Holistica Health provides ADHD and ASD assessments for both adults and children. For patients under 18, a parent or legal guardian must be present during the telehealth consultation. Child assessments follow the same DSM-5 aligned framework, adapted for developmental stage.

Yes. If you have an existing ADHD diagnosis and are currently on medication, Holistica Health GPs can provide follow up consultations to continue your prescription. Follow up ADHD consultations cost $139. You will need to provide evidence of your existing diagnosis and current medication regimen.

Holistica Health provides fast tracked psychiatrist referrals, typically within 2 to 3 weeks of your initial GP assessment. This compares to public system psychiatrist waitlists that often exceed 6 to 12 months in many Australian regions. The psychiatrist consultation fee is separate and set by the psychiatrist.

Yes. Telehealth ADHD assessments follow the same clinical guidelines and diagnostic criteria as in person assessments. The Medical Board of Australia’s telehealth guidelines confirm that telehealth consultations are a legitimate mode of clinical assessment when conducted by a registered practitioner using appropriate technology. Holistica Health uses secure, encrypted video and phone consultations.

What weight loss treatments does Holistica Health offer?

Holistica Health provides medically supervised weight loss programs that go beyond standard online weight loss clinics. Your initial consultation includes metabolic screening, hormone testing, gut health assessment, and may include a DEXA body composition scan referral. Treatment options are personalised and may include dietary guidance, exercise planning, and where clinically appropriate, prescription weight loss medications including GLP1 receptor agonists.

An initial weight loss consultation costs $99. Follow up consultations cost $79. These are fixed fees with no hidden charges. The cost of any prescribed medications, pathology, or scans is separate.

Yes. AHPRA registered GPs can prescribe GLP1 receptor agonist medications for weight loss when clinically appropriate. Your GP assesses your eligibility based on your BMI, metabolic health profile, and medical history during your consultation. GLP1 medications are prescription only in Australia and must be obtained through a pharmacy.

Eligibility for prescription weight loss medications in Australia is typically assessed based on a BMI of 30 or above, or a BMI of 27 or above with weight related comorbidities such as type 2 diabetes, high blood pressure, or cardiovascular risk factors. Your GP makes the final clinical determination during your consultation.

No. You do not need a referral from another doctor to book a weight loss consultation at Holistica Health. You can book directly through the pre-screening eligibility checklist on our website.

A DEXA (Dual Energy X-ray Absorptiometry) scan provides a precise measurement of your body fat percentage, lean muscle mass, and bone density. Unlike a standard scale or BMI calculation, DEXA shows exactly where fat is distributed in your body. This data helps your GP create a more targeted weight loss plan and track meaningful changes in body composition over time.

Holistica Health takes a metabolic first approach rather than simply prescribing medication. Your program includes metabolic screening, hormone testing, gut health assessment, and DEXA body composition analysis. This means your GP identifies and addresses the underlying causes of weight gain, not just the symptoms. All consultations are conducted by AHPRA registered GPs, not nurse practitioners or automated questionnaires.

Coverage varies by insurer and level of cover. Some Australian private health insurers reimburse telehealth GP consultations, while others do not. Holistica Health provides a detailed receipt after every consultation that you can submit to your insurer for potential reimbursement. We recommend checking with your fund before booking.

What skin conditions can Holistica Health treat via telehealth?

Holistica Health’s telehealth dermatology service covers acne (including retinoid therapy for eligible patients), rosacea, eczema, psoriasis, dermatitis, and nail and hair related skin conditions. Your GP assesses your condition through high resolution photos and a video consultation. Initial dermatology consultations cost $189, with follow ups at $99.

You book a telehealth appointment through the Holistica Health website. Before your consultation, you upload clear photos of the affected area. During the video or phone consultation, your AHPRA registered GP reviews your photos, discusses your symptoms and medical history, and provides a diagnosis and treatment plan. Prescriptions are sent as e-scripts to your chosen pharmacy.

Yes. Holistica Health GPs can prescribe retinoid therapy, including isotretinoin, for eligible acne patients through telehealth. Retinoid prescribing requires appropriate clinical assessment, baseline blood tests, and regular monitoring. Your GP will discuss the requirements, potential side effects, and monitoring schedule during your consultation.

Specialist dermatologist waitlists in Australia often exceed 3 to 6 months, and can be longer in regional areas. Holistica Health offers same week dermatology consultations via telehealth. If your GP determines that a specialist referral is needed, they will provide one during your consultation.

If your GP identifies a concern that requires physical examination (such as a suspicious mole or lesion), they will advise you to see a dermatologist or skin cancer clinic in person and can provide a referral. Your telehealth consultation fee still applies as clinical assessment and advice have been provided.

Holistica Health provides telehealth consultations for evidence based anti-aging skincare. Your GP can assess your skin concerns, recommend medical grade skincare products, and prescribe treatments such as topical retinoids where clinically appropriate. This service is available through our dermatology consultation pathway.

What hair loss treatments does Holistica Health offer?

Holistica Health offers personalised hair loss treatment plans that may include prevention, regrowth, or both. Treatment options include clinically proven medications such as DHT blockers, minoxidil therapy, and custom compounded formulations tailored to your specific hair loss pattern and medical profile. All treatment plans are developed by AHPRA registered GPs.

You book a consultation through the Holistica Health website and provide details about your hair loss history. During the video or phone consultation, your GP assesses your hair loss pattern, reviews any relevant blood tests or medical history, and creates a personalised treatment plan. Prescriptions are sent as e-scripts to your pharmacy or a compounding pharmacy if a custom formulation is recommended. Initial consultations cost $149, with follow ups at $99.

Yes. Holistica Health GPs can prescribe compounded hair loss formulations that are custom made for your specific needs by a compounding pharmacy. Compounded treatments may combine multiple active ingredients at concentrations tailored to your hair loss type and severity. These formulations are prepared by licensed compounding pharmacies and shipped directly to you.

Prevention treatments aim to stop or slow further hair loss by addressing the underlying cause (typically DHT sensitivity in androgenetic alopecia). Regrowth treatments aim to stimulate new hair growth in areas that have already thinned. Many patients benefit from a combination approach. Your GP will recommend the most appropriate strategy based on your clinical assessment.

Most hair loss treatments are ongoing to maintain results. If you stop treatment, hair loss may resume. Holistica Health provides follow up consultations to monitor your progress, adjust your treatment plan, and renew prescriptions as needed. Your GP will discuss the expected timeline and commitment during your initial consultation.